Shot of a woman posing with a chalk illustration of flexing muscles against a dark background - video personalization
Larry Lubin Sep 25 ,2018

Which of the following messages sounds most “human”?

“Our service has helped 1 million people invest money and 75% of our customers have stuck with us for more than five years”.


“Hey Angela, over the next two minutes, you’ll learn how to invest your money with minimal risk, time and effort.”

If you picked the second option, you’ve already proven the power of video personalization. While the first message relies on vague statistics to sway a viewer, the second message, which is an example of personalized marketing, serves as more of a conversation starter.

Marketing your product or service should sound and feel like a friendly and informative conversation, not an overt sales pitch. After all, everyone (including marketers like yourself) would rather be treated like a person with a real name, not just a potential dollar sign.


You’ve read all the stats, case studies and articles on why video marketing is the future. You know that the combination of imagery, sound, and voice-over narration engages and increases audience retention far better than a run-of-the-mill blog article.

But what you might not know is how personalization can take your videos to a whole new level. We’ve even got some examples to prove it.

personalized video buyer's guide


A corporate loyalty program for various airlines around the world, BlueBiz has demonstrated the creative potential of personalized video. A promo video from the company which premiered in 2013 immerses the viewer in a first-person POV that captures a day-in-the-life experience. In this case, the video is customized for a viewer named “John”, which seems to have been created for his birthday.

The use of a first-person perspective and the incorporation of his name throughout the video gives John a sense that he is important and valued by the brand. This stylistic addition illustrates the nature of a customer loyalty program- to reward those who have stuck with a brand for many years.


Barclays, one of England’s largest multinational investment banks also experimented with video personalization. Barclays’ video adopts a straightforward and conversational style featuring a lead who explains their loan program. Throughout the video, the viewer’s name (in this example, “Claire”) appears throughout various parts of the video to give the impression that their goals have already been fulfilled.

We don’t have the exact stats on this video, but we know for sure that it would have been far less effective if it wasn’t personalized. Why?

The lifestyle that “Claire” wanted to live wouldn’t have seemed as real or possible if her name wasn’t written on the things she wanted, or if the lead didn’t actually address her like a real individual. This corresponds with a general statistic which says that personalized videos have a 35% higher retention rate than non-personalized ones.


Nike has always had consistent success with their high-octane, action-oriented T.V. spots and videos. But with their “Outdo You” campaign, not only did they switch up their visual style, but they also added a more personalized touch.

The video uses animations reminiscent of a pre-WWII cartoon, and summarizes the viewer’s year of fitness accomplishments, reminding them of their “personal bests”. Even more motivational is the encouragement the viewer receives toward the end where they’re told what to conquer next. Nike was able to create 100,000 of these unique videos, and the campaign marked a drastic yet inspiring departure for the brand.


  • Personalized videos translate to higher engagement and retention rates than most other types of video.
  • They can work for any industry, product/service or audience.
  • They can take on multiple formats ranging from animation to first-person video to an explainer-style video.
  • Personalized videos don’t need special or advanced techniques to acquire customer info.
  • You don’t need to sacrifice creativity or originality for the sake of personalization.

With our Individeo platform, you can create your own personalized videos which can send your engagement and conversion rates through the roof.


You know that video content is one of the most powerful ways to engage an audience. The stats show it. But you also know that personalization can strike a chord with customers in a way that no other form of marketing can. So why not do both?

The two-pronged approach that is video marketing can send your customer click-through and retention rates skyrocketing. More importantly, it can differentiate your brand from competitors who strictly rely on old-school video tactics.

See how IndiVideo can help you reach your market.

About the author: Larry Lubin

Larry Lubin

As original founder, Chairman and CEO of Fitech, now part of CGI, Larry began innovating in sales, software development, and financial services. Many leading applications for Financial Institutions including the Reality Check™ series for Scotia Bank were developed by Larry and his Fitech team.

His vision of an optimized and fully integrated sales and customer experience that leverages the power of technology is at the heart of every solution today.

In September of 2003, BlueRush was created with the mission to create the ultimate customer experience. BlueRush currently works with many of North America’s leading financial services, healthcare and consumer packaged goods companies.


Recent Articles

Omni Channel vs. Multi-Channel Marketing: The Key Differences

Dec 24 ,2020

Multi-channel and omnichannel - which one is right for you? What do they mean and how are they different? The...

Read More

Must-Read Customer Experience Management Books

Dec 15 ,2020

Are you looking for something to both add to your summer reading list and increase your knowledge of customer experience...

Read More

How Video Marketing Drives Customer Conversions

Dec 10 ,2020

We’ve seen how well video performs in a well-planned customer acquisition strategy, and know your company can use video content...

Read More

The Data Is In – Here Is The ROI Of Personalized Video

Oct 09 ,2020

Many companies have digital acceleration as a primary goal Digital Acceleration is the drive to improve the online customer experience…...

Read More
test //