The mortgage industry is rapidly evolving to meet the digitization of financial services. As customer preferences shift from in-person to digital interactions, mortgage lenders are adopting online mortgage marketing strategies to improve their outreach and customers’ digital experience. This transition allows brokers to facilitate more acquisitions and sales.
Are you still buying lead lists and cold-calling unresponsive clients? Inbound leads cost 61 percent less than outbound leads and generate more qualified, high-intent contacts for your business.
Using digital mortgage acquisition strategies you can start to target new home buyers and refinance shoppers who are actively looking for your services. An incredibly effective way to do so is through personalized video.
Leading financial institutions understand the value of personalized marketing and have seen up to 40 percent revenue gains with on-demand, personalized videos. Personalized video increases comprehension and engagement, significantly enhancing digital mortgage marketing strategies.
While digital mortgage marketing helps prospective clients find you, it also makes it easier to find your competitors. So how do you stand out?
In all likelihood, most of your competitors are using similar digital marketing techniques. Mass emailing, generic ads, and promises for better customer service or rates. To mortgage shoppers, everyone starts to look the same. This is your chance to stand out.
Mortgage rates are no longer the deciding factor when selecting a lender. Customer experience is almost on par with rates, meaning lenders who don’t improve their customer outreach are ignoring a profound market shift.
Personalized video makes you stand out from your competitors. Video is the biggest driver of online engagement. It displays professionalism that increases trust in potential clients and creates a more memorable, personal experience. Using personalized video can improve how you relate to your customers. Providing a personalized and tailored experience demonstrates to customers that you understand their needs.
Personalized video can capture potential clients at any stage of the conversion funnel. The needs of prospects, leads, clients, and returning clients can all be met through personalized and interactive videos.
Taking advantage of technology like IndiVideo, videos can be personalized to each individual client in real-time. IndiVideo creates a digital marketing experience that engages customers, using the information they supply to create a video tailored to their exact needs.
BlueRush clients see anywhere from 20 percent to 40 percent higher conversions from prospects when using IndiVideo. For instance, DUCA Financial Services Credit Union saw an eightfold increase in revenue and new customers for the same offer.
See how it works for yourself with the video below:
The information viewers supply when interacting with personalized video is incredibly valuable for two reasons. The data helps create individually tailored videos in real-time, giving clients a bespoke experience that is responsive to their needs while requiring no work on your part. More importantly, you get to collect this data, which is valuable user information that provides insights on your target customers.
You can leverage this data to create more engaging and targeted marketing strategies, know when to reach out to prospects, and anticipate their needs based on their in-video responses.
For first-time home buyers, digital mortgages can be complicated and confusing. This is where digital mortgage lenders can lose clients to banks and in-person lenders. Mortgage shoppers tend to be more comfortable with a person explaining their options face-to-face. Fortunately, video is an effective tool for simplifying digital mortgage concepts and improving the overall experience.
Interactive and personalized video clearly explains financial products in an engaging and interesting way, and is suited for a number of learning types, including:
The result is a greater degree of understanding and recollection. The more your potential clients understand the benefits of your service, the easier they are to retain and convert.
Personalized video is the tool to transform your digital marketing efforts into successful mortgage acquisitions. Contact us today to discover how IndiVideo can personalize and enhance your mortgage customer experience.