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Driving ROI with personalized mortgage offerings

Navy Federal customers were asked questions about their mortgage needs in order to present a personalized mortgage offering.

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The Solution

By simplifying complex concepts, directly engaging borrowers with data –driven offerings, IndiVideo enriched the customer experience to help assist with loan applications. This lead to a reduction in call volumes, an increase in digital applications, and streamlined the overall mortgage buying journey.

The Results
75%
Increase in Conversions

65%
Increase in Contributions

55%
ROI from Video