Customer Communications Management
Discover how CCM providers drive digital transformation using IndiVideo.
Customer Communications Management
Discover how CCM providers drive digital transformation using IndiVideo.
Optimize the customer journey
IndiVideo enables a seamless customer journey from initial attraction to retention. Increase conversions and decrease funnel abandonment at every stage of your customers’ journey.
Individeo is completely data-driven, providing organizations with a complete view of a client’s engagement, enabling organizations to track ROI on their communication and make continuous iterations.
Drive the end-to-end
customer lifecycle
IndiVideo provides CCM organizations with a digital solution that manages the end-to-end customer lifecycle, enabling organizations to simultaneously drive digital transformation and create personalized client experiences.
Billing data
Use account data to create immersive educational experiences that simplify bill complexity and explain unexpected or new charges. We also offer new products, bundles, or service changes based on existing customer data, trends, and predictive modelling.
The Customer Journey
with Video Billing
Offer a visual story to onboard customers and explain elements of the bill while reducing customer care costs and churn by proactively addressing concerns that typically lead to call centre inquiries.
Customer Satisfaction
and NPS
Create brand advocates by digitally engaging with customers 1:1 and lift Net Promoter Scores by demonstrating your personal commitment to each customer.
Data Driven
Meticulously track ROI on communications and make continuous iterations thanks to robust analytics based on video engagement.
Security and Privacy
Maintain control of your security protocols and keep all data on your servers thanks to IndiVideo’s in-platform rendering.
%
of viewers remained fully engaged,
watching the entirety of the IndiVideo
%
of customers are more satisfied with and better understand their pension statements when delivered by IndiVideo
Explore case studies
AFP Habitat
Pension Video Statement
We believe in a personal, human connection.
Contact us today to see how we can help you engage your clients and elevate your client experience.