The 4 P’s still play a crucial role in today’s rapid-fire digital landscape, but their meaning has changed.
Dr. Philip Kotler the father of modern marketing, popularized the 4 P’s in the sixties:
Today, there’s a fifth P in the mix, and it has lots of brands thinking – how will they manage to inject it in their customer journey. There are a few factors determining how effective personalization can be for your brand. Since the dawn of direct mail, brands have sent personalized communications to their customers, and it’s had lots of positive results with customers. But today, that level of personalization is table stakes.
To satisfy today’s customer, brands have to go a lot further to make their product or service more personal to their customers.
How can your customer’s experience with your Product or Service be more personalized?
Product or Service use data can be leveraged to tell a story about the customer and how your product or service fits in to their life.
How can your customer engage with your brand in a personal way regardless of where they interact with it?
Today’s point of sale is your customer’s preferred hand held device. Think about how your value proposition can be experienced online. That forms the foundation of a unique brand experience online.
If lowest price is the law, how can your brand compete?
People still pay more for a product that is perceived as different or unique. Although many brands are selling off their inventory on aggregator sites doesn’t mean they are compromising their brand – in fact, they are broadening their brand awareness as they let atypical customers aspire to their product or service… and tell everyone they know about their great experience.
How can your brand promote its product or service without selling?
Millennials are particularly sensitive to being sold – they don’t respond well to it.
Promote your good work in the community – local, regional or global. Ensure that your brand gets involved where it’s a perfect fit with your value proposition and most of all your values.
What’s the best way to inject Personalization in your brand experience?
The age of video marketing is upon us and there’s no reason why your brand shouldn’t take advantage of it. IndiVideo personalized videos, are the most effective method of injecting a personalized WOW factor in your existing customer journey.
The P’s of Marketing stand the test of time, but the fundamental meaning has changed with the digital marketplace. personalization gives your brand an edge in the digital landscape that can be transformative for your business.
Here are some tips to help you identify key moments in your customer journey that need to be personalized:
Want to know more? Download a copy of my full presentation on the 5th P of Marketing here!